1.The short version
- All payments are non-refundable, including subscription fees and setup fees.
- You can try Restaurant OS free before paying anything, and explore the public demo without an account.
- You can cancel at any time; you keep access until the end of the period you paid for.
- Any consumer rights that the law in your country says cannot be excluded still apply.
2.Fees are non-refundable
Payments made to The Research Desk for Restaurant OS are final. This includes:
- monthly or yearly subscription fees, including when a plan is not fully used;
- setup, onboarding or migration fees, where they apply;
- payments for a period in which you cancel, stop using the service or are suspended for non-payment.
We do not give partial refunds or credits for unused time, unused features or a downgrade part-way through a period.
3.Try it before you pay
Because fees are non-refundable, we make it easy to decide first. Every new restaurant gets a free trial with no payment details needed, and you can explore a fully populated demo restaurant at any time from our home page. You only pay when you choose to pay an invoice.
4.Cancelling
You can cancel whenever you want from Billing → Cancel subscription in your dashboard, or by emailing info@theresearchdesks.com. Nothing is charged automatically, so no further invoices are issued once your subscription ends, and you keep access until the end of the period you have already paid for. Full details are in our Terms.
5.Changing plans
When you request a different plan, a new invoice is issued for it and the new plan starts once that invoice is paid. Amounts already paid for your previous plan are not refunded or carried over.
6.Billing mistakes
If you think a mistake was made, for example you paid the same invoice twice or were invoiced incorrectly, email info@theresearchdesks.com with the invoice number and payment reference. We will look into it and correct genuine billing errors. A payment proof that we could not accept is not a charge: the invoice simply stays open, and we tell you why.
7.Your legal rights
This policy does not affect any rights you have under consumer protection laws that cannot be excluded by agreement. If such a law gives you a right to a refund, we will honour it.
8.Refunds for food orders
This policy covers payments to us for Restaurant OS. Refunds for meals and other orders placed with a restaurant are handled by that restaurant. Guests should contact the restaurant directly.
9.Contact
Questions about billing or this policy: info@theresearchdesks.com.